Website privacy & cookies policy
This privacy policy sets out how RANDALLS FIREWOOD uses and protects any information that you give RANDALLS FIREWOOD when you use this website.
RANDALLS FIREWOOD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
RANDALLS FIREWOOD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08/05/18.
What we collect
We may collect the following information:
- Full name
- Address
- Email Address
- Phone/Mobile Numbers
- Log order information
What we do with the information we gather
We require this information to fulfil your log order and also to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. The cookie settings on this website are set to “allow cookies” to give you the best browsing experience possible.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The main cookies we use are:
- EUCookie This cookie is set by the WordPress plugin cookie wfwaf-authcookie This cookie is set by the WordPress security plugin “Wordfence”. It is used to authenticate user’s login request. This cookie is persistent and expires in 1 day.(session)
- WORDPRESS-LOGGED-IN This cookie is set by WordPress. It is used for indication and identification of the logged in user. This is a session cookie.
- WORDPRESS-TEST-COOKIE WordPress sets this cookie when a user navigates to the login page. The cookie is used to check whether user’s web browser is set to allow, or reject cookies. This is a session cookie.
- WP-SETTINGS-1, WP_LANG, WP-SETTINGS-TIME These cookies are set by WordPress. They are used to customize user’s view of admin interface, and possibly also the main site interface. These cookies have no impact on user experience and do not store any personal information. They contain some information about user’s general geographic location. These cookies are persistent and expire in 1 year.
- CONSENT , NID This third-party cookies are set by Google. For more information on how Google uses cookies, please refer to their privacy policy.
- cookieyes-consent This third-party cookie is used by a cookies plugin.
- IS-LOGGED-ON This third-party cookies is set by https://en.gravatar.com/ We use Google Analytics software to collect information about how you use our website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search. The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider’s privacy policy is available at http://www.google.com/policies/privacy/. Google Analytics stores information about – the pages you visit, how long you spend on each page, how you got to the site, what you click on while you’re visiting the site
- tk_ai, tk_lr, tk_or, tk_qs, tk_r3d These third party cookies are used by Jetpack
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information. If you would like us to delete any information we have then you must let us know by writing to or emailing.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our services only.
You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please contact us by email.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at Randalls Firewood, Unit 11, South staffs freight terminal, Lynn lane, Shenstone, Lichfield, WS14 0ED. We will promptly correct any information found to be incorrect.