Delivery service runs Monday – Friday between 8.30am-5pm.
Please note we cannot offer timed deliveries.
Logs delivered within 20 miles from our yard.


How do I order my logs?

Please order using our website – just select the products you want and checkout. Please remember our minimum order is £115.

Can I have a mixed order?

Absolutely – just select the mixture of products you want and checkout. Please remember our minimum order is £115.

How can I pay for my log order?

We accept payment by credit, debit cards or PayPal. Please note that you do not need a PayPal account to pay with PayPal,  you may pay with a credit card or debit card.


Deliveries must be paid for in advance either by using our on-line shop and paying by PayPal, or calling the office and paying over the phone by credit or debit card, or by calling into the yard – where we accept payment by card.

Will my logs be delivered?

We deliver up to 20 miles from our yard, minimum order £115. Please click here to check your address is within 20 miles of our yard.

Can I choose the time when my logs will be delivered?

Sorry – we can’t specify a delivery time. However your logs will be delivered between 8.30 and 5.00 (Monday to Friday) but you don’t need to be in when we deliver your order.

I would like to be home when you delivery my order

Sorry – we can’t specify a delivery time as we cannot offer timed deliveries. If you do want to be in when we deliver your order – please choose a day when you are close to home. We can give you a call when your run is leaving our yard – please request this in the comment box when ordering.

I live further than 20 miles from your yard - can you deliver my order?

Sorry – but Randalls only deliver up to 20 miles from our yard. However you can still order and collect your logs from our yard.  Please click here to see our location. Please note we are asking all of our customers to wear a face covering when visiting our yard.

How will I know when my order is being delivered?

We confirm with our customers by phone or text message which day their order will be delivered. This means there are no surprise deliveries!​

Do I need to wait in for delivery?

No! You don’t need to wait in for your delivery, just let us know where you want it and we’ll do the rest. 

Do I need to sign for my delivery?

No!  No signature require​d!!

What vehicles do you use for delivery?

Our customers will receive our personal delivery service using our own vehicles.

I have a small driveway - can you deliver?

We use a 3.5 tonne delivery vehicle – as opposed to some other companies which deliver with a large 18 tonne vehicle – this allows us to deliver to customers with smaller driveways. If you have any concerns – then please let us know when we contact you to organise delivery.

Will you deliver my logs where I want them?

We provide a helpful alternative to a kerbside delivery, wherever possible and at the driver’s discretion.

We will do our best to put your delivery where you want it,  however we do not provide a stacking service.

Will my logs be loose tipped?

Our logs will be delivered in a crate – not loose tipped.​

Can you delivery my logs onto my drive or garage?

Our delivery vehicles use a hand pallet truck so we can delivery your order onto your driveway or into your garage. Or if the crate will fit through your side access, on to your patio!​​ Please note the hand pallet truck will only travel on level, hard standing ground.

Can my logs be delivered on to my property if I have a gravel drive?

You need to provide a hard paved area or a sheet of plywood to put your pallet on if you have a gravel drive.

I would rather collect my order instead of having it delivered - is that possible?

If you don’t want your order delivered or require a smaller quantity then please come to collect from our yard, we are open for collections on Saturday’s from 9.00am – 2.00pm

Can I return the empty crate to you?

Sorry we don’t offer this service – we do recommend you recycle your crates, they do make good kindling.

What are your Terms & Conditions?

Full T&Cs can be found here.

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